Falkland Surgery Online
We are saying our fond farewells to Dr Penn who is retiring.
To look after our patients, we are trying to recruit new staff. But because recruiting Drs is becoming very difficult, the way your care is delivered will change. As we continue to advertise for GPs and other staff to look after you, please bear with us. This is a difficult time for patients and staff alike and ask that you help us to help you by:
- Consider if you really need to see a doctor. Many minor illnesses are easily managed at home, with or without the help of medicines purchased from a pharmacy or even the supermarket. Pharmacists can offer advice on most minor illnesses.
- If you do need to come in, do you need to see the doctor? If you have a question around your medicines we have a practice pharmacist who is available 3 days a week and a nurse practitioner who can see a range of illnesses. Minor injuries can usually be dealt with by a practice nurse. Our nurse practitioner and two of our practice nurses can prescribe.
- Only come back to see the doctor or nurse for review if you have been asked. If all is well with your treatment you are welcome to let the doctor know by ringing the reception team and leaving a message.
- Staying polite and patient with our reception staff – they are doing their best in difficult circumstances and are trying to help all our patients as best they can.
- Ensuring that medicines are ordered on time and that you are only ordering what you need. Most pharmacies offer a review service where a pharmacist will look at your medicines and communicate with us if there are any recommended changes to your prescriptions.
- When you call for an appointment our team may ask you the reason you need to see a doctor or nurse. Information you give helps us to ensure that you are directed to the most appropriate member of staff within the right timeframe. If you feel uncomfortable with this, please say so to the receptionist, your wishes will always be respected.
Please keep an eye on the surgery notice boards, the website and our Facebook page (www.facebook.com/bradwellgps) for information about how we are progressing in developing your service. If you have any questions, please contact us by writing to the surgery or emailing firstname.lastname@example.org.
(Site updated 06/03/2017)